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Provident Asset Management Office  — 734-369-6117

General Maintenance Requests  — 734-369-6117

Emergency Maintenance  — 734-678-6877 (only to be used after hours)

 

Provident Asset Management Office and Mailing Address :

Provident Asset Management

2512 Carpenter Rd. Suite 201A

Ann Arbor Michigan 48108

 

Open Mon.-Fri. 9:30am to 5:30pm

Email us at:  [email protected]

Visit our website at: www.providentmichigan.com


Useful  Numbers

Ann Arbor Police  — 734-994-9211

Ypsilanti Police Department  — 734-483-9510

DTE Energy (gas and electric)  — 1-800-477-4747

City of Ann Arbor Water Department  — 734-994-2666

Ypsilanti community utilities  — 734-484-4600

City of Chelsea (water and electric)  — 734-475-1771

Move in costs: All move-in costs must be paid as stated on your move-in summary sheet, along with providing appropriate utility confirmation numbers. This is required in order to obtain keys to your new home.

Keys: Keys will be provided at move in. There will be one set of keys per household member over the age of 18. Note: In some cases such as mailbox keys, you will only receive one copy per household.

Receiving your mail: Remember, to have all of your mail forwarded to your new address.  In cases where there are mailbox centers, please ensure that upon move in place your name(s) on the mailbox! It is the policy of the postal service that they will not deliver mail without names of residents displayed on/in the boxes.

Correspondence and Notices: Please be certain to check out the website and check all e-mails from the management company! Not reading the e-mails sent by Provident could cause you to miss out on important information regarding your home and lease.  We often will correspond with you via email regarding such things as: city inspection notices, entry notices, new charges on your account, etc. Kindly ensure that you have provided us with the correct e-mail address!

Bed Bug Prevention: Due to the increasing incidences of bed bugs infecting buildings throughout the United States, we encourage you to take the following precautions when preparing for your move.

– Be extremely careful when buying second hand furniture! This is one of the primary causes for bed bug infestations.

Utilities: Remember to contact the utility companies ahead of time to ensure service is in your name as of your lease start date. Failure to do so will result in a $50.00 administration fee per bill received! Some locations do have multiple meters.  Please review lease agreement to ensure you have all meters in your name as your contract is written.

Move-in inventory checklist: You should have received a move-in checklist at the time you signed your lease.  This form is very important. Carefully walk through your home noting any and all damages.  Please have this form filled out and returned to our office within 7 days of move in.

The importance of rental insurance: We highly recommend that all residents obtain renters insurance. This coverage protects your personal belongings. Our insurance will only cover the structures/buildings and not your personal items. The choice not to obtain renters insurance is yours, however, we suggest you obtain it.

Move-In trash/boxes: We are aware that moving leaves one with a lot of empty boxes and packing material and it is indeed a hectic time. However, please do not leave trash in the common areas or at the street. Also, please “break down,” boxes prior to disposing of them in the trash receptacles provided.

Note: Our maintenance department and grounds personnel do not provide personal trash service; any resident(s) found leaving trash in the outside of their home or in common areas, on the lawn or otherwise will be charged a $50.00 per bag fee for the removal.

Resident Portal: Our residents have access to their account information 24/7 by way of your resident portal. Once registered you can place a maintenance request, view your transaction listings, and even make a payments. Simply go to  www.providentmichigan.com and from the home page click on “Resident Portal.” From there you will be able to register and login. If you have questions regarding your registration or login please call the office and someone will be happy to assist you.

Rent Due Date: Rent is due on the first of each month. It must be paid in full no later than the 5th of the month. Any rental payment received after the 5th of the month will receive a late fee as stated in your lease agreement. There will be no exceptions after the 5th.

Rental Payments: All rental payments are required to be made in the form of a check, money order, or cashier’s check. Please ensure that your name, address, including any apartment numbers  are written clearly in the memo field, the numerical amount matches the written amount, the check is written payable to the correct account.

Note: Our offices do not accept cash payments

 

What happens when rent is not paid? If rent is not received by the 6th of the month a 7 day demand for possession for nonpayment of rent will be issued. Upon the mailing of this notice you will have 9 days to make the payment. If the payment has not been received by the 9th day, the demand is filed with our attorney and court costs are assessed. At this point the court will issue and deliver notices regarding court appearances, legal actions and/or eviction.  

Unpaid balances, money judgments, and evictions seriously impact one’s ability to rent another apartment, finance vehicles, and even interfere with obtaining a mortgage. Please read your lease and ensure you clearly understand the payment policies. If you do not understand something in your lease please contact us immediately.

If you have a maintenance issue that requires attention, please notify us immediately.

Whether submitting your request online or via the phone please include the following information:

*Your name and complete address

*Specific details of the problem

*Your call back number

*Any special requests such as ‘call first’ or ‘do not enter’

Note: Work orders called in that do not specify ‘call first’ or “do not enter” will be considered as having “permission to enter” to correct the problem should you not be home when they arrive to complete the work order.

Maintenance Tips and Advice:

Toilets : There are many products on the market right now the claim to be ‘safe to flush’. This is not always true. The following items have been found to be harmful to the plumbing and will cause the toilet to plug up. Do not flush the following:

*Toilet cleaning wand heads.

*Feminine products

*Baby Wipes

*Paper Towel

*Kleenex

*Flushable kitty litter

If it is determined that any of these items have been the cause of a toilet overflow the resident will be assessed a fee.

NOTE: If you notice that your toilet is backing up do not just flush it again. It will overflow; you must use a plunger to clear the blockage, when the water level starts to go down after several plunges test flush. If it still seems to be plugged call maintenance.

Locking doors:  Be advised that it is our policy to lock doors. Unfortunately we cannot accommodate requests to leave your door unlocked.

Light bulbs:  The majority of our light fixtures are rated for 60 watts. Using a higher wattage bulb may result in the bulbs simply burning out continually and may potentially damage the fixture. If you replace a bulb please ensure that you are using the appropriate wattage for the fixture. If you are unsure please call the office and we will help you in the determination.

Patio/Lawn Furniture: At no time is there to be indoor furniture in the yard or on a porch, patio, or deck. This is unsightly and a potential fire hazard. If we find such furniture in the yard or on the porch, patio or deck, we will dispose of the furniture and will charge you the resident(s) all costs associates with doing so. The only outdoor furniture we allow would be just that, outdoor furniture appropriate for placing in an outdoor setting.

Emergency Entry: In cases of emergency situations, we reserve the right to enter any home. Emergencies are any issues related to flooding, fire, possible gas leak or any item that may cause damage to your personal property, your dwelling unit, or cause a safety issue.

On Call Emergencies: Please use common sense when determining a real emergency vs. something that can wait until regular business hours. Below is a list of what would be considered an emergency:

*Fire

*Flooding/Frozen Pipes

*Leaks that cannot be contained by a bucket

*Toilet/Sewer back up

*No heat

*No electricity (unless caused by power outage)

*No water or no hot water

*Clogged sink (standing water is present)

*Sewer backups or frozen pipes

*Lock outs- Note there is a charge for lock outs, the only exception would be a faulty lock

Additionally, any item that may cause damage to your personal property, your dwelling unit, or cause a safety issue.

No heat- In order to be considered a no heat it needs to be below 68 degrees 4’ off the floor  from the center of the room per City of Ann Arbor code. Anything above this called in as an emergency would be charged back.

Reasonable Time: Customer service is our priority. However, because of the volume of work orders and the varying degrees of issues we ask that you give us 48-72 hours to complete all routine work orders. We ask that you kindly be patient and not call repeatedly into the office. The team cares and will do it’s best to ensure things are done within a reasonable time.  Thank you.

Items and services we do not provide:

Light bulbs – Unless it is a fluorescent bulb for the ceiling fixtures

Shower curtain

Garbage disposals: Large quantities of food should be disposed of in a trash can not the disposal. Disposals are designed to handle only small amounts of refuse.

Note: If you turn on your disposal and find it is not working at all try pressing the reset button usually located on the bottom of the unit. If you suspect something is jammed in your disposal we ask that you NOT put you hand inside the disposal! Call maintenance.

Laundry Machines:

*Note: we are not responsible for any lost garments if they are left in any common laundry area.

If the dryer is not working properly try cleaning the lint trap. The lint trap should be cleared of lint after each use. Additionally, if a washer or dryer is not working in a unit with multiple machines please be specific as to which machine is having the issue. Also, as a courtesy to your neighbors place a note on the machine advising it is not working and that maintenance has been called.

Renewing your lease  

No less than 90 days prior to your lease expiration Provident will send your lease renewal via mail and/or email. Please try and have your renewal signed and back to us no later than 30 days prior to the end of your current lease as you are required to give no less than a 30 day notice to move and/or renew your lease. If you wish to stay but have to have new roommates because the current ones are moving on you may do so by having them come to the office and apply- the fee is $50.00 and that can upon approval be placed on the renewal lease.

Subletting  

Subletting is not allowed under the terms of your lease. Please talk with your manager about other options should you need to break your lease and/or leave for an extended period of time.

*Note if we find that you have a “sublet” living in your apartment, be advised that this will be grounds for eviction.*

 

Showing your apartment

If you have decided not to renew you lease for the following year, Provident Managers, leasing staff, realtors, etc. may require access to show your apartment until it is leased. You will be notified via e-mail no less than 24 hours prior to the time the showing is to take place.

Here are a few reminders related to the move out process:

Make sure that all of your personal belongings have been removed from the unit.

Ensure that no damages are present less normal wear and tear

Contact the utilities and switched back over to the Provident Asset Management.  Please ensure to give them the correct move out date.  

Be sure to give your forwarding address for any security deposit returns.

Remember: You must notify your landlord of your forwarding address in writing within 4 days of your move out. Otherwise your landlord shall be relieved of sending you an itemized list of damages and the penalties adherent to that failure.

A representative of the company will conduct a move out walk thru after you vacate and all damages will be noted.

Note: We do not provide inspections prior to move out. If you have concerns regarding inspection damages we encourage you to take photos for your records.

Note: We are not responsible for items left behind upon move-out. Items left behind will be disposed of. We do NOT store items found.

Security Deposits: From the date that you turn in your keys and provide us with a forwarding address, Provident Asset Management has 30 days to place the security deposit in the mail to you. You will receive an itemized inventory list of the condition of your apartment which will include charges if any, against your deposit along with the balance if any, of your deposit.

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